Coffee Shop Barista, Halifax

As a Coffee King Barista you are responsible for maintaining a quality service through your front of house duties, cash handling, customer service and stock control. You are responsible for maintaining a safe and clean environment that is welcoming for both you, other team members and our customers.

General Duties

• Performing the sites opening and closing procedures.
• Serve food and beverages in-line with the manufacturer’s guidelines and Coffee King’s cooking and serving instructions.
• Using the till system.
• Operate the cashbook in-line with the company directives.
• Cash handling, ensure cash security at all times including cash and change floats.
• Use the PQD equipment in-line with the company procedures and manufacturer’s instructions.
• Receiving deliveries onto site, ensuring correct handling and administration.
• All standard documentation is to be completed accurately and actioned according to process in the agreed timelines.
• Always attempt to discuss our product range with every customer, explaining promotions and special deals.
• Discuss all special deals and promotions with your line manager on a regular basis so that understand everything.
• Deliver excellent service and aspire to be the best in the area/location.
• Deal with potential difficult or disruptive customers and maintain a safe environment.
• Deal with customer feedback and providing adequate solutions to customer complaints.
• Creating a welcoming environment for customers.
• Adhere to health and safety rules and health and safety regulations.
• Ensuring COSHH is adhered to.
• Ensure all Food Hygiene procedures are followed.
• Carry out end of shift site checks for your area.
• Ensuring the standards of cleanliness is maintained to a high standard, including team members, all site areas internal and external.
• Keep all equipment clean and in-line with food safety standards and manufacturer warranties.
• Ensure site is hazard free and safe for team members/public. Report any issues to your line manager. All repairs should be carried out efficiently.
• Daily checks on all stock to stay in line with food safety standards making sure that all stock is stored and displayed within it’s ‘sell by date’ parameters.
• Store, preserve, maintain & manage all products (wet & dry) according to supplier guidelines to ensure optimum standards across full site product range.

Qualities and Skills Required

• Knowledge of coffee industry keeping up to date with trends and best practice.
• A good standard of spoken and written English.
• Basic administration and organisational skills (to work to deadlines and prioritise own workload).
• Highly focused on delivering a high standard of customer service.
• Creative and lateral thinking, idea generating for process improvement and able to implement.
• Ability to work on multiple tasks independently and within a team.
• Highly resilient, remaining calm and stable under pressure.
• Excellent communication and interpersonal skills.
• A positive and proactive attitude.
• A flexible approach and enthusiastic manner.