As Store Manager you are responsible for all the site operations, including front of house duties, employee recruitment, site security, cash handling, customer service, stock control, marketing and advertising. You are responsible for maximising the revenue and margin of your site and for controlling the overheads to ensure profitable trading. You are responsible for maintaining a safe and clean environment that is welcoming for both staff and customers.


General Duties

  • Performing the sites opening and closing procedures.
  • Serve food and beverages in-line with the manufacturer’s guidelines and Coffee King’s cooking and serving instructions.
  • Manage and use the till system.
  • Manage till, float and cashbook in-line with the company directives.
  • Manage and use the PQD equipment in-line with the company procedures and manufacturer’s instructions.
  • Receiving deliveries into store, ensuring correct handling, control and administration.
  • All standard administration is to be completed accurately and actioned according to process in the agreed timelines.
  • Communicating with all statutory parties inc. Police, Council, HSE etc.
  • Always attempt to discuss our product range with every customer, explaining promotions and special deals making sure that all employees are up to date with this information at the beginning of each shift so that they can do the same.
  • Discuss and agree all special deals and promotions and marketing with your line manager and the marketing team on a regular basis.
  • Manage all waste disposal each day as required.


Customer Service

  • Deliver excellent service and aspire to be the best in the area/location.
  • Deal with potentially difficult customers and maintain a safe environment.
  • Address feedback from customers in a positive and friendly manner, providing adequate solutions to customer issues and reporting any negative or positive feedback to your line manager.
  • Creating a welcoming environment for customers and team members.


Health & Safety & Legislation

  • Health and safety for the site which includes maintaining the correct documentation and records.
  • Enforcing health and safety rules and adhering to health and safety regulations.
  • Ensuring Fire Policy is followed and Fire Drills/Checks are recorded accordingly.
  • Carry out and file risk assessments as appropriate.
  • Ensuring COSHH documentation is up to date and policy followed by all team members.
  • Ensure all Food Hygiene procedures are followed.
  • Carry out end of shift site checks.
  • Ensuring the standards of cleanliness is maintained to a high standard, including all team members, all site areas internal and external.
  • Keep all equipment clean and in-line with food safety standards and manufacturer warranties.
  • Ensure site is hazard free and safe for team members/public. Report any issues to your line manager. All repairs should be carried out efficiently.


Recruitment, Training, Motivation and Monitoring

  • Work with line manager on recruiting appropriate team members to deliver excellent customer service and profitable trading.
  • Ensure all team members contracts/HR documentation are completed correctly and sent to head office for filing and payroll processing on agreed timelines and in-line with GDPR.
  • Using BrightHR to record, authorise and monitor staff details, holidays, sickness and other absence.
  • Manage, monitor and plan the training needs of your team, document, sign off and filing all training with Head Office in accordance with the company procedures.
  • Ensure all team members comply with the day-to-day processes of the store at all times.
  • Regular reviews with all team members, document, file and send to Head Office on agreed timelines in accordance with the company procedures.
  • Overall day to day management and supervision of all store team members.
  • Preparing and manage team rotas.
  • Processing team members pay queries, using the correct process on agreed timelines.



  • Maintain appropriate stock levels across all products, taking full responsibility for processing stock orders. controlling, monitoring, and proposing changes where necessary to prevent excess wastage.
  • Daily checks on all stock to stay in line with food safety standards making sure that all stock is stored and displayed within it’s ‘sell by date’ parameters.
  • Carry out regular stock-takes as in line with the company procedures.
  • Manage and control any discrepancies with deliveries from all suppliers.
  • Minimise waste and control stock rotation.
  • Store, preserve, maintain & manage all products (wet & dry) according to supplier guidelines to ensure optimum standards across the full store product range.
  • Review all products, sales rates, pricing and margins at least quarterly to ensure that the product mix meets customer requirements and is priced to ensure best possible margin across the range.



  • Maximise the revenue and margin of your store and control the overheads to
    ensure profitable trading.
  • Cash handling, ensure cash security at all times including cash and change floats.
  • Any amendments to change float levels need to be authorised by senior finance team through your line manager, minimum of 48-hour notice of change requirement.
  • Ensure security of all payment equipment, including the stores merchant details.
  • Petty cash payments only to be made against valid held authorised invoices/receipts.
  • Invoices, statements, bank correspondence and all other notices to be sent to Head Office as soon as possible.
  • All finance documentation to be completed fully and accurately on agreed timelines.
  • Any variances in tills -/+ £5 to be fully reported to finance team prior to noon on the following trading day.
  • Provide all relevant finance information to the finance team to ensure correct, timely financial reporting.
  • Voids/corrections are to be kept to a minimum, monitor and train your team members as appropriate to maximise accurate till data entry in all respects of till usage.


Qualities and Skills Required

  • Knowledge of coffee industry keeping up to date with trends and best practice.
  • A good standard of spoken and written English.
  • Commercial awareness of the hospitality industry.
  • Basic Microsoft Office skills.
  • Good administration, planning and organisational skills (to work to deadlines and prioritise own workload).
  • Proven change, incident & problem management experience.
  • Highly focused on delivering a high standard of customer service.
  • Creative and lateral thinking, idea generating for process improvement and able to implement these.
  • Ability to work on multiple tasks independently and within a team.
  • Highly resilient, remaining calm and stable under pressure.
  • Excellent communication and interpersonal skills.
  • A positive and proactive attitude.
  • A flexible approach and enthusiastic manner.
  • Willing and able to travel to other locations when required.