Frequently Asked Questions
General Information
What is Coffee King?
Coffee King is an online and offline retailer offering a wide range of high-quality products, including our own coffee blends, barista accessories, cocoa, flavoured syrups, and many other items.
How can I contact customer service?
You can contact our customer service team via email at customerservice@coffeekingdirect.com , or through our live chat on the website.
What are your customer service hours?
Our customer service team is available Monday to Friday, from 9am to 5pm.
Ordering
How do I place an order?
To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout.
Do I need an account to place an order?
No, you can place an order as a guest, but creating an account allows you to view your order history and become part of our loyalty programme.
Shipping
What shipping options do you offer?
We offer standard and next-day shipping options. Shipping costs and delivery times vary based on the selected option and your location.
Payment
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
Is my payment information secure?
Yes, we use industry-standard encryption to protect your payment information. Our site is secured with SSL (Secure Socket Layer) technology.
When will I be charged for my order?
Your payment method will be charged once your order is confirmed.
Returns and Exchanges
What is your return policy?
We offer a 14 day return policy for most items. Items must be unopened and in their original condition and packaging. Please visit our returns page for more details.
How do I return an item?
To return an item, please contact our customer service team for a return authorisation and instructions.
Promotions and Discounts
How do I use a promo code?
Enter your promo code at checkout in the designated field. The discount will be applied to your order total.
Can I use multiple promo codes on a single order?
No, only one promo code can be used per order.
Do you offer a loyalty program?
Yes, we have a loyalty program that rewards you with points for every purchase. Points can be redeemed for discounts on future orders or exchanged for products in any of our Coffee King stores. Visit our loyalty programme page for more details.
Have a question?
If you have an issue or question that requires immediate assistance, you can click the button below to contact us.
Contact us
