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Do I need to create an account to place an order?
No, you can checkout as a guest. If you create an account, you will be able to track orders, manage subscriptions.
I entered the wrong delivery address. Can I change it?
If your order has not been dispatched yet, contact us as soon as possible and we will update the delivery address. Changing addresses in your account will only apply to future orders.
How do I reset my password or update my email address?
Use the “Forgot password” link on the login page to reset your password. If you want to change your registered email, contact us (via email / live chat / support form) and we’ll update it for you.
Orders placed from Monday to Friday are processed and dispatched the next ‘working day’.
The dispatch method can be chosen at the checkout.
Our current courier partner is DPD Local and parcels can be tracked directly from the DPD website:https://track.dpd.co.uk/.
Please note that courier delays are out of our control.
Is freezing coffee beans recommended?
We don’t recommend freezing the coffee beans as it can introduce moisture or affect flavour. Instead, buy amounts you will consume within a month and store in a cool, dry, dark place.
Coffee King is an online and brick-and-mortar retailer offering a wide range of high-quality products, including our own coffee blends, barista accessories, cocoa, flavored syrups and many other items.
You can contact our customer service team by email at info@coffee-king.es or through our live chat on the website.
Our customer service team is available Monday to Friday, from 9am to 5pm.
What is a Coffee King subscription?
A monthly subscription delivers your favourite Coffee King coffee automatically every month fresh, convenient, and worry-free.
How does it work?
Choose your coffee, select the monthly subscription option, and complete checkout. Your order will renew automatically each month.
Can I manage my subscription?
Yes. You can manage everything from your customer account, including skipping, pausing, or updating your subscription.
Can I skip or pause a month?
Yes. You can skip a delivery or pause your subscription anytime before the next billing date.
Can I cancel anytime?
Yes. There’s no commitment. You can cancel your subscription at any time from your account dashboard.
When will I be charged?
You’ll be charged automatically before each monthly delivery.
Can I change my coffee or address?
Yes. You can update your product selection, shipping address, or payment details before your next order.
What if my payment fails?
You’ll be notified, and you can update your payment details to avoid missed deliveries.
How do I manage my subscription?
Use the link in your subscription email or log into your Coffee King account to access your subscription portal.
Need help?
Contact our support team—we’re happy to help ☕