Full job description
About Coffee King:
Coffee King is a leading provider of premium coffee, coffee machines and supplies, dedicated to delivering top-notch products and exceptional customer service. As a growing global brand, we are committed to delivering the best coffee experience to homes and businesses. Join our team to be part of a dynamic and forward-thinking company in the thriving coffee industry.
Role Overview:
We are seeking an experienced Ecommerce Manager to take full ownership of our growing ecommerce department, driving performance across multiple platforms, with a strong focus on Shopify. This is a strategic leadership position that involves optimising our online stores in the UK and Europe, ensuring a seamless user experience, and maximising conversions. There is also the potential to expand onto additional platforms based on market needs.
Key Responsibilities:
- Ecommerce Strategy & Leadership:
Develop and execute a comprehensive ecommerce strategy that aligns with overall business objectives, driving customer acquisition and retention. Lead the ecommerce department, taking accountability for its performance and growth.
- Platform Management:
Oversee and improve Shopify and other relevant ecommerce platforms, tailored to country-specific requirements for both the UK and European markets.
- Backend Management:
Handle all backend operations including product uploads, catalog optimisations, and website updates. Ensure smooth technical performance across all platforms.
- User Experience & Conversion Optimisation:
Enhance user experience by analysing customer behavior and streamlining the sales funnel to improve conversions and drive revenue.
- Automation & Efficiency:
Implement automation tools and workflows to improve operational efficiency, enhance the customer journey, and reduce manual tasks.
- Cross-Functional Collaboration:
Collaborate with marketing, IT, and operations teams to ensure seamless ecommerce operations, integrated marketing campaigns, and consistent customer experiences.
- Analytics & Reporting:
Utilise analytics tools to monitor website performance, track key performance indicators (KPIs), and drive continuous improvements. Report on sales, conversion rates, customer behaviour, and other relevant metrics.
- Customer Retention & Loyalty:
Develop and implement strategies to enhance customer retention and loyalty, including personalised marketing campaigns, customer feedback initiatives, and loyalty programs.
- Team Leadership:
Lead and mentor a small team of ecommerce specialists, fostering a collaborative, results-oriented environment.
What We're Looking For:
- Proven Ecommerce Experience: At least 3 years of experience in ecommerce management, ideally within Shopify, including platform management and backend operations.
- Technical Proficiency: Strong knowledge of backend systems, product cataloging, UX/UI best practices, and ecommerce platform integrations. Experience with other platforms such as Magento, WooCommerce, and CRM systems is a plus.
- Data-Driven Decision Making: Ability to analyse data and trends, utilising tools like Google Analytics and other ecommerce analytics platforms to drive actionable insights and improve conversion rates.
- Automation & Efficiency Tools: Experience with ecommerce automation tools (e.g., Klaviyo, Omnisend) and CRM systems to streamline operations and improve the customer experience.
- Leadership & Ownership: A proactive, hands-on leader who takes ownership and drives results. Able to manage multiple projects and prioritise tasks efficiently.
- Problem-Solving & Innovation: Excellent problem-solving skills, a data-driven mindset, and the ability to innovate and adapt in a fast-paced environment.
- Language Requirements: Fluency in English is required. Proficiency in Spanish is highly desirable to support our European market operations.
- Educational Background (Preferred): Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field. Certifications in digital marketing or ecommerce are a plus.
Key Performance Indicators (KPIs):
- Sales Growth: Monitor and drive consistent year-over-year growth in ecommerce sales.
- Conversion Rates: Optimise the sales funnel and improve website conversion rates.
- Customer Lifetime Value (CLV): Focus on improving CLV through retention strategies and personalised experiences.
- Average Order Value (AOV): Implement strategies to increase AOV and drive higher-value purchases.
- Website Traffic & Engagement: Track and analyse website traffic, bounce rates, and user engagement metrics to ensure ongoing improvements.
What We Offer:
- Competitive Salary & Benefits: £40,000 - £50,000 salary, commensurate with experience, along with benefits including 28 days of holiday, staff discounts, flexible working arrangements, and more.
- Career Growth & Development: Coffee King is committed to supporting your professional development and growth within the company. As the ecommerce department expands, so will your opportunities.
- Inclusive & Collaborative Culture: Join a dynamic, forward-thinking team where creativity and collaboration are highly valued. We pride ourselves on our inclusive work environment and dedication to sustainability.
How to Apply:
If you are a results-driven, strategic thinker with a passion for ecommerce and a track record of success, we’d love to hear from you! Please submit your CV and cover letter outlining your relevant experience.
Job Types: Full-time, Permanent
Pay: £45,000.00-£55,000.00 per year
Benefits:
- Additional leave
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Runcorn WA7 3FW: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Willingness to travel to Spanish office on occasions.
Experience:
- ecommerce management: 3 years (required)
Licence/Certification:
- Driving Licence (preferred)
Work authorisation:
- United Kingdom (required)
Work Location: In person
