Frequently Asked Questions

General Information
Coffee King is an online and offline retailer offering a wide range of high-quality products, including our own coffee blends, barista accessories, cocoa, flavoured syrups, and many other items.
You can contact our customer service team via email at , or through our live chat on the website.
Our customer service team is available Monday to Friday, from 9am to 5pm.
To place an order, simply browse our website, add your desired items to the cart, and proceed to checkout.
No, you can place an order as a guest, but creating an account allows you to view your order history and become part of our loyalty programme.
We offer standard and next-day shipping options. Shipping costs and delivery times vary based on the selected option and your location.
We accept major credit cards (Visa, MasterCard, American Express) and PayPal.
Yes, we use industry-standard encryption to protect your payment information. Our site is secured with SSL (Secure Socket Layer) technology.
Your payment method will be charged once your order is confirmed.
Returns and Exchanges
We offer a 14 day return policy for most items. Items must be unopened and in their original condition and packaging. Please visit our returns page for more details.
To return an item, please contact our customer service team for a return authorisation and instructions.
Promotions and Discounts
Enter your promo code at checkout in the designated field. The discount will be applied to your order total.
No, only one promo code can be used per order.
Yes, we have a loyalty program that rewards you with points for every purchase. Points can be redeemed for discounts on future orders or exchanged for products in any of our Coffee King stores. Visit our loyalty programme page for more details.
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