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Coffee King is a family-owned coffee retailer based in England, offering a wide variety of premium products.
Our selection features exclusive Q-grade coffee blends, barista accessories, cocoa, flavoured syrups, and many other items crafted to elevate your coffee experience.
Do I need to create an account to place an order?
No, you can checkout as a guest. If you create an account, you will be able to track orders, manage subscriptions.
I entered the wrong delivery address. Can I change it?
If your order has not been dispatched yet, contact us as soon as possible and we will update the delivery address. Changing addresses in your account will only apply to future orders.
How do I reset my password or update my email address?
Use the “Forgot password” link on the login page to reset your password. If you want to change your registered email, contact us (via email / live chat / support form) and we’ll update it for you.
Can I cancel or pause my coffee subscription?
Absolutely — our subscriptions are fully flexible. You can cancel or pause at any time through your Customer Portal, with no hassle.
Can I change the grind type or quantity?
Yes! Simply log in to your account and head to Manage Subscription, where you can:
Please note that any changes must be made at least one day before your next order is due.
When will my first order be dispatched?
Your first order will be dispatched as soon as your subscription is confirmed. Subsequent orders will follow your chosen monthly delivery schedule from that date.
Can I skip a delivery?
Yes — if you need to skip a delivery, simply log in to your Customer Portal and manage your upcoming order. Just make sure any changes are made at least one day before your next order is due.
When will I be charged?
You'll be charged automatically each month on the day your order is processed. You can view your upcoming charge dates in your Customer Portal.
Can I change my payment method?
Yes, you can update your payment details at any time via your Customer Portal.
Can I switch to a different coffee blend mid-subscription?
Absolutely — head to Manage Subscription in your account to swap to a different blend at any time. Please note changes must be made at least one day before your next order is due.
What happens if my chosen blend is out of stock?
In the unlikely event that your chosen blend is unavailable, we'll get in touch to let you know and offer a suitable alternative or pause your subscription until it's back.
Can I gift a coffee subscription?
Yes! A Coffee King subscription makes a wonderful gift for any coffee lover. Please get in touch with our team and we'll be happy to help set one up.
Can I add one-off products to my subscription order?
Yes — you can add items to your initial subscription order at checkout. Simply browse our full range and add anything you'd like to include alongside your subscription before placing your order.
How do I access my Customer Portal?
Simply log in to your account on our website and navigate to Manage Subscription. From there you can manage all aspects of your subscription in one place.
I have a discount or promo code — how and when do I apply it?
At checkout — after adding items to your cart. Enter the code in the “Discount Code” field.
I signed up to the newsletter but didn’t receive a discount code — what should I do?
First, check your spam/junk folder. If it’s not there, contact us and we will check you’re properly registered.
Why won’t a discount code work?Discount codes may be time-limited or valid only for select products. Check the terms (promotion email), or contact us if you’re unsure.
Orders placed from Monday to Friday are processed and dispatched the next business day.
The dispatch method can be chosen at the checkout.
Shipping options will be updated during checkout.
Our current courier partners are DPD Local and Royal Mail. Parcels can be tracked directly via the links below:
Please note that courier delays are out of our control.
Is freezing coffee beans recommended?
We don’t recommend freezing the coffee beans as it can introduce moisture or affect flavour. Instead, buy amounts you will consume within a month and store in a cool, dry, dark place.
How can I contact customer service?
You can contact our customer service team by email at sales@coffeeking.org.uk or through our live chat on the website.
What are the customer service hours?
Our customer service team is available Monday to Friday, from 9am to 5pm.
Coffee King provides premium, fresh-roasted Q - grade coffee in bulk to a wide range of business partners, including cafés, restaurants, hotels, offices, co-working spaces, and retail environments. Our wholesale service is designed to support businesses that value quality, consistency, and exceptional flavour.
Minimum order quantities are currently under review and will be confirmed shortly to ensure alignment with business needs and supply efficiency.
All wholesale orders placed Monday through Friday are processed and dispatched on the next working day, ensuring a reliable and efficient supply chain for our partners.
Shipping methods can be selected at checkout and include:
Our current courier partner is DPD Local and parcels can be tracked directly from the DPD website: https://track.dpd.co.uk/
Please note that courier delays are out of our control.
At this time, Coffee King is unable to provide product samples for evaluation.
Coffee King offers a curated selection of commercial coffee equipment with both leasing and rental options available. For further information, please contact our sales team at sales@coffeeking.org.uk.
Our dedicated wholesale team is available to assist with product selection, ordering, equipment solutions, and ongoing support.
Wholesale Enquiries: sales@coffeeking.org.uk