Refund policy

Returns

We offer a 14-day return policy, meaning you have 14 days from the date of receipt to request a return.

To be eligible for a return, your item must be:

• In the same condition as received
• Unused and unopened
• In its original packaging, with all accessories, manuals, and components included

Proof of purchase or an order number will also be required.

How to Start a Return

To start a return, please email us at ecom@coffeeking.org.uk with your order number and details of the item you'd like to return, along with the reason for your return.

Once your return has been reviewed and accepted, we will provide instructions on how and where to send your item.

Please note that items returned to us without a return request having first been made will not be accepted.

If you have any questions about our returns process, please don't hesitate to contact us at ecom@coffeeking.org.uk.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if:

• The item is defective
• The item is damaged
• You have received the wrong item

We will review the issue promptly and work with you to resolve it as quickly as possible.

Refunds

Once your return has been received and inspected, we will notify you of the outcome and confirm whether your refund has been approved.

If approved:

• Your refund will be issued to your original payment method
• Refunds are typically processed within 10 business days

Please note that your bank or card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not yet received it, please contact us at ecom@coffeeking.org.uk.