Faq’s

Orders & Account

Do I need to create an account to place an order?
No, you can checkout as a guest. If you create an account, you will be able to track orders, manage subscriptions.

I entered the wrong delivery address. Can I change it?
If your order has not been dispatched yet, contact us as soon as possible and we will update the delivery address. Changing addresses in your account will only apply to future orders.

How do I reset my password or update my email address?
Use the “Forgot password” link on the login page to reset your password. If you want to change your registered email, contact us (via email / live chat / support form) and we’ll update it for you. 

Shipping & Delivery

Orders placed from Monday to Friday are processed and dispatched the next ‘working day’.

The dispatch method can be chosen at the checkout.

  • Express (1-3 business days): £9.90
  • Standard (3-5 business days): £4.99
  • FREE Shipping Over £60 (2-4 business days)
  • Shipping options will be updated during checkout.

Our current courier partner is DPD Local and parcels can be tracked directly from the DPD website:https://track.dpd.co.uk/.

Please note that courier delays are out of our control.

Storage

Is freezing coffee beans recommended?

We don’t recommend freezing the coffee beans as it can introduce moisture or affect flavour. Instead, buy amounts you will consume within a month and store in a cool, dry, dark place.

Promotions & Discount

What is coffee king?

Coffee King is an online and brick-and-mortar retailer offering a wide range of high-quality products, including our own coffee blends, barista accessories, cocoa, flavored syrups and many other items.

How can I contact customer service?

You can contact our customer service team by email at info@coffee-king.es or through our live chat on the website.

What are the customer service hours?

Our customer service team is available Monday to Friday, from 9am to 5pm.